Canceling a subscription
You may cancel through your OneMax account at any time. Cancellation stops the next renewal, and Pro remains active through the current paid period.
General refund rule
You may request an unconditional full refund within 14 days of each payment, including initial purchases and renewals. No reason is required. Usage, partial use, plan type, and subscription cancellation do not limit this right.
After 14 days
After 14 days, you can still contact us about duplicate charges, unauthorized transactions, non-delivery, or persistent technical failures. We review these under applicable law and payment platform rules. This does not limit the unconditional 14-day refund right above.
Statutory consumer rights
This policy does not exclude or restrict refund, withdrawal, or other rights that cannot be excluded under the consumer law where you live. Orders handled by a merchant of record are also subject to the buyer terms shown at checkout and on the receipt.
How to request a refund
Use the support option on your payment receipt or email support@onemaxagent.com with your order number or purchase email so we can locate your payment. No refund reason is required. Do not send complete card details or passwords.
Refund timing
Refunds requested within 14 days return the full original payment amount to the original payment method without a processing-fee deduction. Timing depends on the payment provider, payment network, and card issuer.