Data we process
The desktop app stores transcripts, dictionary entries, and preferences; login credentials are kept in the macOS Keychain. Cloud services process account information, necessary device and security logs, voice audio, transcripts, and synced notes. When you visit our website, we briefly process your IP address to obtain a country or region code for the default language. This information is not used for advertising.
Purpose and cloud processing
We use this data for authentication, voice transcription, cross-device sync, topic organization, troubleshooting, allowance calculation, and abuse prevention. Audio is sent to speech providers only as needed to complete cloud transcription.
Capture from other input tools
External input capture in the Mac app is off by default. If you turn it on, Accessibility text changes are used to infer complete input from other tools and sync it as notes. Ordinary pastes may be mistaken for voice input, and short input may be missed. Turn it off in Settings when you do not want this capture.
Website analytics
Our website uses PostHog to measure page visits and clicks on download, pricing, and checkout buttons, so we can understand which channels people come from and where they leave. Analytics does not use cookies. It keeps an anonymous identifier and your first referral source (such as utm parameters or the referring site) in browser local storage. It does not collect audio, transcripts, or notes, and it does not record sessions.
Payment information
Payments are handled by the merchant of record and payment providers shown at checkout. OneMax does not store complete card details. We receive order, customer, subscription, and payment status information needed to manage access.
Retention and deletion
The Mac app keeps failed recordings locally so you can retry or delete them. You can export and delete cloud notes. Account deletion first checks that renewal has stopped, then removes eligible account data. Server backups rotate under the configured retention period and are not erased immediately by account deletion; legally required billing records may remain.
Service providers and international processing
Cloud transcription uses Alibaba Cloud Qwen services, topic synthesis uses MiniMax, and subscription payments use Paddle and the providers shown at checkout. Login, email, hosting, and language selection may also involve their respective providers. Necessary data may be processed where those services operate.
Operator and contact
OneMax is operated by ShenZhenShi ShiLiangLvDong Technology Co., Ltd. For privacy questions, email support@onemaxagent.com.